Meanwhile in Canada II

[Lin]

One of our Canadian Airlines spread some holiday cheer to their passengers recently....

In case you are not one of the ten million who have already watched this video->
http://www.cbc.ca/news/canada/calgary/westjet-christmas-miracle-video-warms-hearts-on-social-media-1.2457338

[JoeP]

What a wonderful thing. Do something good for your customers and garner good will for your company. Whoever thought it up was brilliant. Sadly I don't think anything like that would happen in the U.S.. Well maybe Southwest would do it, or perhaps Virgin.

[Tigger]

Westjet is also famous for some glorious April Fool fake commercials.

http://www.youtube.com/watch?v=BQv0VwwVwKU

http://www.youtube.com/watch?v=QKfGeLoJKg0

http://www.youtube.com/watch?v=M4SkoJy3D0M

[Rob McAlpine]

That's super cool.

I guess they are today what Southwest used to be. Herb Kelleher was the model for what a CEO should be.

[SloopJonB]

WestJet is currently a very well run operation. They have made the staff true partners - shares etc. instead of simply CALLING them "partners" or "associates" which is corporate code for minimum wage serfs.

My wife's niece is a flight attendant with them and she loves it. To give you an example of the culture there - the flight crew - captain on down - all clean up the plane's cabin between flights.

They are also expanding in a very measured and prudent way - little chance of being trashed by expanding too quickly like so many other companies. Their whole fleet is 737's as well, to reduce servicing costs.